Privacy Policy

This page outlines the terms and conditions and data policy for the usage of this website.

Data policy

Data controller

Any personal information that you provide on this website is controlled by Dr Claudia Herbert Ltd.

Your personal information

Occasionally you will be asked to submit personal information about yourself (e.g. name, address and email address) in order to receive or use services on our websites. Such services include events, newsletters, publications, information and advice.

By entering your details in the fields requested and pressing ‘Submit’, you are consenting to the processing of your information by Dr Claudia Herbert Ltd. and its agents in accordance with this Data Policy. You may also provide personal information to us when you contact us by email, telephone or letter. Whenever you provide such personal information, we will treat that information in accordance with this policy. Our services are designed to give you the information that you have requested. Dr Claudia Herbert Ltd. will, at all times, act in accordance with current legislation and aim to meet current Internet best practice.

Use and storage of your personal information

When you supply any personal information to Dr Claudia Herbert Ltd. we have legal obligations towards you in the way we deal with that information. We must collect the information fairly, that is, we must explain how we will use it.
This Data Policy explains how we will use your personal information.
We will use personal information provided by you or gathered by Dr Claudia Herbert Ltd. for the following purposes:
• To process and respond to requests, enquiries and complaints received from you;
• To provide services requested by you;
• To communicate with you about services provided to you;
• To update our records;
• To analyse trends and profiles;
• For audit purposes;
• To carry out customer satisfaction research;
• To prevent or detect fraud;
• To enable third parties to carry out any of the purposes above on our behalf.

If you are notified that your personal information may be used to allow Dr Claudia Herbert Ltd. to contact you for ‘service administration purposes’, this means that Dr Claudia Herbert Ltd. may contact you for a number of purposes related to the service you have signed up for. For example, we may wish to provide you with password reminders or notify you that the particular service has been suspended or changed.

We will not contact you for promotional purposes unless you specifically agree to be contacted for such purposes at the time you submit your information on the site, or at a later time if you sign up specifically to receive such promotional information.

We will hold your personal information on our systems for as long as is necessary for the purposes set out above and we will remove it when the purposes have been met, unless you opt-in for future communications with us.

Where you have opted-in to future communications, we will, on each subsequent communication, offer you an easily executable ‘opt-out’ option, which will allow you to remove yourself from any future mailings.

Under the GDPR you, as the data subject, have certain rights with regards to the way your data is held. These consist of:

1. The right to be informed
2. The right of access
3. The right to rectification
4. The right to erasure
5. The right to restrict processing
6. The right to data portability
7. The right to object
8. Rights in relation to automated decision making and profiling.

Each of these rights are supported by appropriate procedures within Dr Claudia Herbert Ltd. that allow the required action to be taken within the timescales stated in the GDPR.

Client Clinical Records

We manage and retain client clinical records in accordance with current GDPR/Data Protection guidelines and in-line with our professional bodies.

Sharing of your personal information

Dr Claudia Herbert Ltd. may share your personal information with third parties in the following ways:

• We sometimes use agents and service providers to process personal information on our behalf. For example, we use third parties to [carry out inspections, to send postal mail, to carry out credit checks and to maintain our IT systems]. Where we use agents and service providers to process your personal information, we will ensure that they have adequate security measures in place and are governed by our privacy policies in respect to the use of your personal information.
• We will release your personal information when we are required to do so by law.
• We will release your personal information to others when you have given your consent to that release.

In some circumstances we may transfer your personal information to countries outside of the European Economic Area, where data protection safeguards are not as high as they are in the UK. If this occurs we will ensure that adequate procedures are put into place to protect your personal information.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

About our website’s server

This website is hosted by a leading European hosting company within a UK data centre located in London. Some of the data centre’s more notable security features include 24×7 human security, biometrics, access control man traps, bullet proof lobbies and video surveillance. All traffic (transferal of files) between this website and your browser is encrypted and delivered over HTTPS.

Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Your rights over your information

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.

You can also ask us to give you a copy of the information and to stop using your information if you believe we are not doing so lawfully.

To submit a request by email or post, please use the contact information provided in the section below.

Access to your personal information

You have the right to request a copy of the personal information Dr Claudia Herbert Ltd. holds about you and to have any inaccuracies corrected. We will ask for confirmation of identity before we disclose any personal information. Please address requests to the Data Protection Officer, Dr Claudia Herbert Ltd. , Stokescroft, Newmarket Road, Nailsworth, Stroud, GL6 0DZ. Alternatively, please contact us via email at claudia@drclaudiaherbert.com marking the subject line ‘Personal Data Request’.

Terms of use

These Terms of Use govern your use of Dr Claudia Herbert Ltd.’s website. By using the website you are indicating your acceptance of these Terms of Use. Dr Claudia Herbert Ltd. may update the Terms of Use from time to time.

Copyright

The information and images contained on our websites are the property of Dr Claudia Herbert Ltd. and are protected by copyright laws. All software used on this website is the property of Dr Claudia Herbert Ltd. or our software suppliers and is protected by copyright laws. The content of websites may not be distributed, modified, reproduced in whole or in part without the prior written permission of Dr Claudia Herbert Ltd. Material may be downloaded free of charge or printed without requiring specific permission. This is subject to the material being reproduced accurately and not being used in a derogatory manner, in a misleading context or for commercial purposes. Where this material is being issued to others, the source (including web address) and copyright status must be acknowledged.

Disclaimer

Dr Claudia Herbert Ltd. does not accept any responsibility for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of Dr Claudia Herbert Ltd. websites. Dr Claudia Herbert Ltd. does not guarantee that access to and use of the Dr Claudia Herbert Ltd. website will be uninterrupted or error-free. Mention of third party products, services, companies and websites on any Dr Claudia Herbert Ltd. website is for informational purposes only and constitutes neither an endorsement nor a recommendation. Please note that all third party products must be ordered directly from the vendor, and all licenses and warranties, if any, take place between you and the vendor. Dr Claudia Herbert Ltd.’s website holds a wide range of links to related websites from a variety of related organisations, companies and services. While every effort is made to check the content and accuracy of the websites we link to, Dr Claudia Herbert Ltd. takes no responsibility for information contained on websites maintained by other organisations or for action taken as a result of information contained on websites maintained by other organisations

Changes to our privacy policy

This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.

Governing law

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales. Visit the Information commissioner’s website for more information on UK data protection.